Privacy Policy

At Dr. Bhavin Agrawal – Orthopedic, Joint Replacement & Arthroscopy Surgeon in Vadodara , we are committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. By accessing or using our site, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect various types of information from and about users of our website, including:

Personal Information : Name, email address, phone number, postal address, date of birth, gender, etc., provided voluntarily through contact forms, appointment bookings, or newsletter subscriptions.

Health Information : Medical history, symptoms, treatment preferences, or other health-related details shared via inquiry forms or consultations.

Technical Data : IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other usage data collected automatically through cookies and similar technologies.

2. How We Use Your Information

The information we collect helps us provide better service and improve user experience. We may use your data to:

  • Respond to inquiries and schedule appointments
  • Provide medical information and updates
  • Send newsletters, health tips, or promotional content (with your consent)
  • Improve website functionality and user interface
  • Conduct internal analytics and research
  • Comply with legal and regulatory requirements
3. Consent and Purpose Limitation

We only collect and process personal data where we have a lawful basis to do so. In most cases, this will be based on:

  • Your explicit consent
  • Necessity to perform a contract (e.g., booking an appointment)
  • Compliance with legal obligations
  • Our legitimate interests in improving patient care and out reach
  • You can withdraw consent at any time by contacting us or unsubscribing from communications.
4. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience. These technologies help us:

  • Remember your preferences and settings
  • Analyze site traffic and performance
  • Personalize content and advertisements
  • Prevent fraud and security threats
  • You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of the site.
5. Third-Party Services

We may engage third-party service providers to assist with website management, email delivery, analytics, advertising, or payment processing. These parties are contractually obligated to protect your data and may not use it for unauthorized purposes.

Examples include Google Analytics, hosting providers, CRM systems, and advertising platforms.

6. Data Security Measures

Protecting your personal and medical information is a top priority. We implement robust technical and organizational safeguards such as:

  • SSL encryption for secure data transmission
  • Regular software updates and vulnerability assessments
  • Secure servers and firewalls
  • Access controls and staff training
  • Backup and disaster recovery protocols

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Retention of Personal Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Medical records and health data may be kept longer in accordance with healthcare regulations.

Once data is no longer needed, it is securely deleted or anonymized.

8. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

  • To comply with legal obligations (e.g., court orders, subpoenas)
  • To protect the rights, property, or safety of Dr. Bhavin Agrawal, our staff, or others
  • In connection with a merger, acquisition, or asset sale
  • With affiliated entities or trusted partners under strict confidentiality agreements
9. International Data Transfers

If you access our website from outside India, please note that your data may be transferred to and processed in India. We ensure that appropriate safeguards are in place to protect your information in compliance with applicable laws.

10. Children’s Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

11. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • The right to access, update, or delete your data
  • The right to object to or restrict processing
  • The right to data portability
  • The right to withdraw consent at any time
  • To exercise these rights, please contact us using the information below.
12. Communication Preferences

You may opt out of receiving promotional emails or SMS messages from us at any time by clicking the unsubscribe link in the message or contacting us directly. Please note that even if you unsubscribe, we may still send you non-promotional communications related to your appointments or inquiries.

13. Social Media Links

Our website may include links to social media platforms. Clicking on these links may allow third parties to collect or share information about you. We are not responsible for the privacy practices of external sites and encourage you to review their policies before sharing any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

15. How to Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

Name : Dr. Bhavin Agrawal

Address : Sterling Hospital, Behind Waves Club, Bhayli, Vadodara, Gujarat - 391410

Phone : +91 99232 78242

Email : drbhavinagrawal@gmail.com

Website: https://www.drbhavinagrawal.com

We aim to respond to all valid requests within 30 days.

16. Legal Disclaimer

While we make every effort to maintain accurate and up-to-date information, we are not liable for any loss or damage arising from your reliance on the content of this website. Your use of the site and its contents is at your own risk.

17. Compliance with Healthcare Regulations

As a healthcare provider, we adhere to the highest standards of patient confidentiality and data protection. All health-related data is treated with utmost sensitivity and handled in accordance with Indian healthcare privacy norms and international best practices.

18. Commitment to Transparency

We believe in transparency and fairness in all aspects of our practice. You can trust that your information will be used ethically, responsibly, and solely for the purpose of enhancing your healthcare experience.

19. Patient-Centered Approach

From consultation to follow-up, we prioritize your comfort, dignity, and privacy. Whether you're visiting our clinic or browsing our website, rest assured that your personal and medical information is in safe hands.

20. Thank You for Trusting Us

Thank you for choosing Dr. Bhavin Agrawal for your orthopedic care. We value your trust and are dedicated to maintaining the highest level of integrity and professionalism in everything we do.